*NEW POLICY UPDATES*

Appointment Cancellation

We require a minimum of 48 hours’ notice for any appointment cancellation. Appointments cancelled or changed with less than 48 hours’ notice will be subject to a $100 cancellation fee. We appreciate your understanding and cooperation, as this policy allows us to accommodate other patients who may be waiting for an appointment. This NEW policy will take effect January 1, 2027. Thank you for respecting our time and the time of our patients.

Urgent Patient Concerns

If you are a current patient experiencing a sudden change in vision or any other urgent ocular concerns, please contact our office immediately and inform our staff of your symptoms so we can advise you on the appropriate next steps. For urgent eye-related concerns that occur outside of our regular business hours, please visit the nearest emergency department for assessment.

Mask Policy

Masks are no longer mandatory within our clinic; however, masks will remain available to all patients and visitors upon entry and in all clinical areas. To support patient comfort and safety, staff will wear a mask when providing care to patients who choose to wear one. We appreciate everyone’s cooperation and respect for individual preferences as we continue to maintain a safe and welcoming environment for all.

*There is ZERO TOLERANCE for patients who are aggressive or abusive. They will not be seen, and their referral will be subject to rejection.

* please note: A valid Ontario health card or other government issued coverage is required to have medical appointments without cost to patients *

NOTICE TO PATIENTS

This clinic is affiliated with the Ophthalmology Training Program at Queen’s University.

During your visit you may be seen by an ophthalmology resident or clinical fellow. These are medical doctors completing specialty training in ophthalmology.

Please note:

· Everyone caring for you should identify themselves to you

· All learners are supervised by a staff ophthalmologist who maintains responsibility for your care at all times.

If you have any questions about who is caring for you, please ask.

Preserving your vision, while living your dreams.